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How do I reset my password?

How to change your password

Vanessa Kwok avatar
Written by Vanessa Kwok
Updated this week

In the scenario where you may have forgotten your password or need to update your password, follow these steps below:

Step 1: On the log in page hit 'forgot password?' (log in page is https://app.sourcr.com)

Step 2: Type in your email address and hit 'reset', then hit 'Back to login'

Step 3: A pop up should appear saying 'we just emailed you a link to reset your password'

Step 4: Head to your emails and reset password through the email link

*Remember if you have autofill on for your passwords, make sure you delete them before trying to log in again!

Password requirements:

  • At least 12 characters

  • A lowercase letter

  • An uppercase letter

  • A number

  • A symbol

  • Does not include your first name

  • Does not include your last name

  • Your password cannot be any of your last 15 passwords

  • At least 2 hours must have elapsed since you last changed your password

NOTE: The password reset email will expire within 24 hours so make sure you update your password as soon as possible once you received the email

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