NetPromoterScore has become the world's go-to framework for measuring customer experience and is quickly becoming the industry standard for recruitment agencies looking to grow their revenue.
By including this metric in your day-to-day processes, you can get detailed and segmented insights into how your agency and your team members are performing.
Setting up your NPS is easy and can be done in just a few minutes! This will allow you to collect NPS data on any-and-all outcomes from your recruitment process, giving you a full overview of your business performance.
JobAdder Configuration
Click on 'Configure JobAdder', here you will see all the statuses in your JobAdder account.
Candidate & Employer Status Triggers
These are closed application statuses within JobAdder. Selecting a status will ensure an NPS email is sent to candidates and employers who reached this status during the recruitment process.
Note: We suggest unticking "Placed" statuses, as our review form passively collects NPS feedback from placed candidates and employers.
Candidate Settings
Under Candidate Settings, you can choose how often automated reminders are sent, delays in sending the NPS form, or how often you would like to send NPS requests.
Scroll down to Blocked Triggers—these are open application statuses within JobAdder.
Select statuses where you do not want to collect feedback. As candidates move through various stages of the recruitment process you won't want to measure your NPS on each stage or process point. By selecting which triggers you wish to block you can ensure you are only collecting candidate NPS at key process points important to you - see the example below.
Note: Tick statuses where the candidate had no direct interaction with consultants, such as "Applied."
Employer Settings
Here you can choose how often automated reminders are sent, delays in sending the NPS form, or how often you would like to send NPS requests.
Once all configurations are set, click Save to apply changes.
NPS Workflows
Enhance your understanding by configuring specific workflows (surveys) based on candidate and client NPS scores. Here's how to set it up:
Click New Workflow on any of the six options, and choose 'Create from scratch'.
You will see the NPS email layout. Your agency's display photo and brand colours will be automatically included. Click on the circle next to Custom Survey located at the top-center of the page to proceed.
Customise your workflow questions using the predefined Sourcr questions. We recommend keeping the workflow concise with multiple-choice answers for better engagement.
After customising, click Save and then Publish to assign the workflow to an appropriate NPS score range.
If your Google My Business account is connected with your Sourcr account, you can harness the power of positive feedback by prompting promoters to leave reviews on Google with just a few clicks.
If haven't linked your Sourcr account to your Google My Business account yet, you can easily do so by following the article link below:
Connecting the accounts can significantly boost your SEO and attract more positive Google reviews.
For any assistance or inquiries, feel free to reach out to our team at support@sourcr.com