Unfortunately it can happen. Here is what you can do: 

The first thing you should do is take the time to analyse the feedback and understand where things went wrong. You may wish to contact the reviewer to try and rectify the situation.

To help improve your overall rating the best thing you can do is do more great work for candidates and clients and get more positive reviews.

If you believe you have received a negative review unfairly or if the review appears particularly malicious, you can contact us at support@sourcr.com to request its removal. Please provide supporting evidence, such as an email chain with the candidate or client or relevant ATS notes to assist in the review process.

Only in exceptional circumstances or where it can be proven that a review is unjust will we agree to take it down. We will not take a review down simply because it is negative.